Refilling a Prescription

Version 20.13
Path: Clinical, Billing, or Practice Management tab > Patient Chart > Medications

Send a Single Prescription Refill

  1. Navigate to the patient's Medication List by following the path above.
  2. Select the checkbox to the left of the medication you would like to refill, click the Refill button.

  1. A new medication is added; confirm the checkbox is selected and click the Edit button.
  2. The Prescription window displays. Make the required changes, this would include prescribing a different medication necessary for change in the patient therapy.
  3. Click the Send button.
  4. The Choose a Pharmacy window displays, select the pharmacy and click the Send button.
  5. The eRx Summary window displays, confirm the prescription information.
  6. (Optional) If the practice has the Prescription Fill Status active, click the drop-down and select from the list. The Prescription Fill Status does not need to be selected for all prescriptions, only select if wishing to know the status of the prescription.
  7. Click the Send button.

Send Multiple Prescription Refills

  1. Select the checkbox to the left of the medication you would like to refill, click the Refill button.
  2. A new medication is added, confirm the checkbox is selected and click the Edit button.
  3. The Prescription window displays. Make the required changes, this would include prescribing a different medication necessary for change in the patient therapy.
  4. Click the Save button.
  5. Repeat the above steps for additional prescription refills.
  6. Select the checkbox to the left of the medications to send to the pharmacy.
  7. Click the Send button.
  8. The Choose a Pharmacy window displays, select the pharmacy and click the Send button.
  9. The eRx Summary window displays, scroll through the prescriptions, once reviewed click the Send button.
Version 20.12

Existing prescriptions in a patient's Medication List can be refilled, meaning the medication is re-prescribed, and the new prescription is either printed for the patient electronically transmitted to the pharmacy (only prescriptions written in the e-Prescribing format, with NDC number attached, may be sent electronically). Note that only the dispense information of a refill prescription may be edited.

Note: To ensure that a member of your practice does not refill a medication that previously caused an allergic reaction, it is important that all drug reactions be entered in the patient's chart notes.

  1. Open the patient's Medication List.
  2. Select the checkbox to the left of the medication you would like to refill.
  3. Click the Refill button, OP adds the medication to the patient's chart.


  1. Select the checkbox for the refilled medication, and click the Edit button.
  2. The Prescription window displays. Update, if applicable, Days Supply, Dispense # and Refills.
  3. Click the Send button to send to the Pharmacy. If multiple prescription refills, click on the Save button and repeat the above steps. You are returned to the Medications window.
  4. To send multiple refill prescription to the pharmacy follow the below steps.
  1. Select the checkbox to the left of the medications to send to the pharmacy.
  2. Click the Send button.
  3. Select the pharmacy from the Choose a Pharmacy window and click the Send button.
  4. The eRx Summary window displays, scroll through the prescriptions, once reviewed click the Send button.