Renewal Requests

Version 20.13
Path: Main Navigation Panel > e-Prescribe > Refill/Change Requests tab

Note: If you are unable to locate a pharmacy in the SureScripts Master List, contact the pharmacy. The pharmacy is responsible for contacting SureScripts and requesting to be added to the network. OP Support will not be able to add a pharmacy to the SureScripts Master list.

Renewal Requests: All Renewals

  1. Navigate to the Refill/Change Request tab in the ePrescribing Center by following the path above.
  2. Highlight the medication to refill and click the Accept/Deny button; the eRx Renewal Request Summary window is displayed.
  3. Review the As-Prescribed and As-Dispensed information to confirm the accuracy of the medication being renewed.

  1. (Optional) Change the number of refills by clicking into the Refill count field and entering a number of refills.

NoteWhen the number of refills is incremented, the verbiage on the eRx Renewal Request Summary window will state the change, and once submitted, send to the pharmacy. 

  1. (Optional) If the practice has the Prescription Fill Status active, click the drop-down and select from the list. The Prescription Fill Status does not need to be selected for all prescriptions. Only select if wanting to know the status of the prescription.
  2. Proceed with the steps in the appropriate section below:

Renewal Requests: Accept a Renewal

  1. Click the Accept button.
  2. The renewal request is removed from the Refill/Change Request tab.
  3. A new medication is added to the patient's medication list.

Renewal Request: Deny a Renewal

  1. Follow the steps in the Renewal Requests: All Renewals section.
  2. Click the drop-down in the Denial reason field and select from the list.
  3. Click the Deny button.
  4. The renewal request is removed from the Refill/Change Request tab.

Renewal Request: Replace a Renewal

When requiring a medication change, the previous workflow was to Deny the request and select New Prescription to follow from the Denial reason. This workflow has been removed and is replaced with the Replace workflow.

  1. Follow the steps in the Renewal Requests: All Renewals section.
  2. Click the Replace button, the Prescription window displays.
  3. Make the required changes, this would include prescribing a different medication necessary for change in the patient therapy.
  4. Click the Send button, the eRx Summary window displays, confirm the medication information.
  5. (Optional) If the practice has the Prescription Fill Status active, click the drop-down and select from the list. The Prescription Fill Status does not need to be selected for all prescriptions, only select if wishing to know the status of the prescription.
  6. Click the Send button.
  7. A new medication is added to the patient's medication list.

Version 14.10

Pharmacy-Initiated Refill Requests

Note: If you are unable to locate a pharmacy in the SureScripts Master List, contact the pharmacy. The pharmacy is responsible for contacting SureScripts and requesting to be added to the network. OP Support will not be able to add a pharmacy to the SureScripts Master list.

Surescripts requires that, if a prescription originally included a Prescriber Agent and/or a Supervising Provider, that the eRx Refill Summary display this information if Surescripts sends it to OP as part of a refill request. However, the information displayed depends on the information that Surescripts sends to Office Practicum. This is also true for information related to Prescriber Agents. If the original prescription is written by a Presciber Agent, it is possible that information about the Prescriber Agent will be included as part of the information displayed. 

Note: If you need to refill a prescriptions and were not the prescribing provider, best practice is to deny the prescription and send a new prescription using your provider credentials.

Additionally, as part of OP's proprietary ePrescribing system, pharmacy-initiated refill requests also include the Supervisor field. If the prescriber selects a Supervising Provider, the Supervisor is included in the message OP 14 sends to Surescripts.