We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Respond to a Message as the Only Recipient

Version 14.19
Path: Main Navigation Panel > Messages group 

Overview

This page will instruct you on how to respond to a message.

Respond to a Message

  1. Click the Phone button to open the Message window.
  2. Click to highlight a message in the Message window.
  3. Click the Reply button or double click the message.

  1. The message response window displays.
  2. Click the drop-down arrow in the Spoke with field and select from the list.
  3. Add the response in the response field.
  4. Click the Send button.

Version 14.10
Path: Smart Toolbar > Telephone button

Overview

This page will instruct you on how to respond to a message.

Respond to a Message

  1.  Click the Telephone button to open the Message window.

or

Click the Message tab from the Schedule and Practice Workflow window.

  1. Click to highlight a message in the Message window.
  2. Click the Reply buttonor double click the message.

  1. The message response window displays.
  2. Click the drop-down arrow in the Spoke with field and select from the list.
  3. Add the response in the response field.
  4. Click the Send button .