We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Respond to a Message Sent to a Group or Department

Version 14.19
Path: Main Navigation Panel > Messages group

Overview

This page will instruct you on how to send a message to a group or department.

Respond to a Group Message

  1. Click the Phone button to open the Message window
  2. Click to highlight the message in the Message window.
  3. Click the Reply button or double-click on the message.

  1. Enter a response to the message.
  2. Select the radio button appropriate for the message handling.
Field Name
Description
Further action required by me
Message remains in the Needs Action tab but removes it from the Unread Phone tab in the Message Center
Completed remove from my inbox
Message will no longer display in the Unread Phone tab in the Message Center
Completed remove from all inboxes
Message is removed from the Unread Phone tab in the Message Center for all recipients who received the message
  1.  Click the Send button´╗┐.

Version 14.10
Path: Smart Toolbar > Telephone button

Overview

This page will instruct you on how to send a message to a group or department.

Respond to a Group Message

  1. Click the Telephone button to open the Message window .

Smart Tool Bar

or

Click the Message tab from the Schedule and Practice Workflow window.  

  1. Click to highlight the message in the Message window workflow window.
  2. Click the Reply Button  or double-click on the message.

  1. Enter a response to the message.
  2. Select the radio button appropriate for the message handling.
Field Name
Description
Further action required by me
Message remains in the Needs Action tab but removes it from the Unread Phone tab in the Message Center
Completed remove from my inbox
Message will no longer display in the Unread Phone tab in the Message Center
Completed remove from all inboxes
Message is removed from the Unread Phone tab in the Message Center for all recipients who received the message
  1.  Click the Send button´╗┐ .