Respond to a Message Sent to a Group or Department

Version 14.10
Path: Smart Toolbar > Telephone button

Overview

This page will instruct you on how to send a message to a group or department.

Respond to a Group Message

  1. Click the Telephone button to open the Message window .

Smart Tool Bar

or

Click the Message tab from the Schedule and Practice Workflow window.  

  1. Click to highlight the message in the Message window workflow window.
  2. Click the Reply Button  or double-click on the message.

  1. Enter a response to the message.
  2. Select the radio button appropriate for the message handling.
Field Name
Description
Further action required by me
Message remains in the Needs Action tab but removes it from the Unread Phone tab in the Message Center
Completed remove from my inbox
Message will no longer display in the Unread Phone tab in the Message Center
Completed remove from all inboxes
Message is removed from the Unread Phone tab in the Message Center for all recipients who received the message
  1.  Click the Send button´╗┐ .