We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Reviewing Open Superbills

Version 14.19

Path: Billing tab > Billing Center button > Superbills tab
Path: Main Navigation Panel > Superbills

Overview

The Superbills tab of the Billing Center houses all unconverted superbill charges for your practice. It is often visited after daily billing to ensure there are no outstanding charges for the billed date(s) that may not be identifiable from the Patient Tracking. The Superbills tab may be sorted by date range, location, and stage for easy navigation. 

Additional functionality of the Superbills tab includes:

  • The ability to convert charges to claims. 
  • The ability to add comments to superbill charges.

Sort Superbills by Date Range or Location

You will notice the Payer and Provider drop-down menus are not available for use in the Superbills tab. They appear in the window for use throughout the rest of the Billing Center. The date range, location, and stage selections, however, are usable while on the Superbills tab. They can be used to determine what superbills are seen in the grid.

Categorize Superbills by Stage

Superbill stages provide a level of categorization for unposted charges. All superbills are defaulted with a 'Ready' stage, but may be manually changed by users depending on the status of the superbill. Unlike comments, the superbill stage pertains to all charges for a date of service and are not selected individually per charge line. The meaning of the stages can largely be determined by the practice. There are three main categorizations:

  • All: shows all superbills regardless of stage.
  • Ready: shows all superbills that have a status of Ready.
  • Manual: shows all superbills that have a status of Ready - bill manually
  • Hold: shows all superbills that have a status of Hold - not finalized, Hold - missing insurance, - Hold - missing information, Hold - missing credentials, and Hold - other reason.

Change the Stage of a Superbill

  1. Navigate to the superbill for which you'd like to edit the stage.
  2. Click in the Stage field.
  3. Select the appropriate stage from the drop-down menu. The superbill will be moved to the appropriate bucket. The stage options are: 
  • Ready 
  • Ready - bill manually 
  • Hold - not finalized
  • Hold - missing insurance
  • Hold - missing information
  • Hold - missing credentials
  • Hold - other reason
  • Converted
  • Forwarded
  1. Select that bucket's radio button to view the superbill.
Example: 'Ready - bill manually' may indicate to the biller to proceed with caution with that particular Superbill because the listed charges may require special care. An example of a Superbill marked 'Ready-Bill Manually' would be if the charges are for a visit resulting from a motor vehicle accident. For those charges the biller would have to manually add information in the Other Items tab of the Add/Edit Charges window. See Other Items for other cases where this may be considered.  


Warning: Clients of OP's Pediatric Billing Service (RCM) must consult with their PBS Account Manager prior to manually changing any superbill stages.

Convert Charges from the Superbills tab

On the Superbills tab you are presented with the same charge posting options that you have in any window where charges may be converted to claims. 

Add Comments to Superbill Charges

As you review superbill charges, you have the ability to add a comment to each charge. These comments will also be visible on the charges in the Patient's Chart. Comments are not converted with the charges and do not appear on the claim.

Version 14.10

Billing button > Superbills tab

Overview

The Electronic Billing Center's Superbills tab houses all unconverted superbill charges for your practice. It is often visited after daily billing to ensure there are no outstanding charges for the billed date(s) that may not be identifiable from the Patient Tracking. For more information on how charges are sent to Superbills, click here. The Superbills tab may be sorted by date range, location, and stage for easy navigation. 

Additional functionality of the superbills tab includes:

  • The ability to convert charges to claims directly from the Superbills tab. 
  • The ability to add comments to superbill charges.
  • The ability to place superbills in a stage for more thorough categorization.

Sort Superbills by Date Range or Location

On the left panel of the window, you will notice Payer and Provider dropdown menus. These dropdown menus are not available for use in the Superbills tab, but rather appear there for use throughout the rest of the Billing Center. The date range and location selections, however, are usable while on the Superbills tab. They can be used to determine what date range and location of superbills are seen in the grid.

Convert Charges from the Superbills tab

On the Superbills tab you are presented with the same charge posting options that you have in any window where charges may be converted to claims. 

Add Comments to Superbill Charges

As you review superbill charges, you have the ability to add a comment to each charge. These comments will also be visible in the Patient's Account Charges tab. Comments are not converted with the charges and will not appear on the claim.

Categorize Superbills by Stage

Superbill stages provide a level of categorization for unposted charges. All superbills are defaulted with a 'Ready' stage, but may be manually changed by users depending on the status of the superbill. The meaning of the stages can largely be determined by the practice. 

The stage options are: 

  • Ready 
  • Ready - bill manually 
  • Hold - not finalized
  • Hold - missing insurance
  • Hold - missing information
  • Hold - missing credentials
  • Hold - other reason
  • Converted
  • Forwarded
Example: 'Ready - bill manually' may indicate to the biller to proceed with caution with that particular Superbill because the listed charges may require special care. An example of a Superbill marked 'Ready-Bill Manually' would be if the charges are for a visit resulting from a motor vehicle accident. For those charges the biller would have to manually add information in the Other Items tab of the Add/Edit Charges window. See Other Items for other cases where this may be considered.  

Unlike comments, the superbill stage pertains to all charges for a date of service and are not selected individually per charge line.

Warning: Clients of OP's Pediatric Billing Service (PBS) must consult with their PBS Account Manager prior to manually changing any superbill stages.

These stages are further grouped into three buckets by which the superbills tab can be viewed: All, Ready, Manual, or Hold. 

  • All: shows all superbills regardless of stage.
  • Ready: shows all superbills that have a status of Ready.
  • Manual: shows all superbills that have a status of Ready - bill manually
  • Hold: shows all superbills that have a status of Hold - not finalized, Hold - missing insurance, - Hold - missing information, Hold - missing credentials, and Hold - other reason.

To change the stage of a superbill:

  1. Navigate to the superbill for which you'd like to edit the stage.
  2. Click in the stage field.
  3. Select the appropriate stage from the dropdown menu. The superbill will be moved to the appropriate bucket.
  4. Select that bucket's radio button to view the superbill.