Send Claims Back to the Transmittal Queue

Version 14.8

Overview

This process is done once a change has been made to an existing claim and needs to be resubmitted to a payer.

Send Claims Back to the Transmittal Queue

  1. While in the Patient Account, click on the Claims tab. 
  2. Click on the selected claim to highlight it.
Note:  To highlight multiple claims for re-transmission, click on the first claim to highlight it and then hold down shift or control key to select additional claims. With the shift key, click on the first claim of a sequential batch and the last claim of a sequential batch to select the entire sequence. With the control key, click on individual claims to select multiple non-sequential claims and transfer to queue as a batch. As claims are selected, they will appear highlighted.
  1. Click on the Primary or Secondary button as appropriate, based on whether the selected claim is being sent to the queue for submission to the primary or secondary payer.  
  2. The corrected claim will now be waiting in the  pending the next electronic submission.

Claims can also be sent back to the  from the  tab of the Billing Center, by clicking on the Queue Primary  button.