This process is done once a change has been made to an existing claim and needs to be resubmitted to a payer.
Send Claims Back to the Transmittal Queue
- While in the Patient Account, click on the Claims tab.
- Click on the selected claim to highlight it.
|Note: To highlight multiple claims for re-transmission, click on the first claim to highlight it and then hold down shift or control key to select additional claims. With the shift key, click on the first claim of a sequential batch and the last claim of a sequential batch to select the entire sequence. With the control key, click on individual claims to select multiple non-sequential claims and transfer to queue as a batch. As claims are selected, they will appear highlighted.|
- Click on the Primary or Secondary button as appropriate, based on whether the selected claim is being sent to the queue for submission to the primary or secondary payer.
- The corrected claim will now be waiting in the pending the next electronic submission.
|Claims can also be sent back to the from the tab of the Billing Center, by clicking on the Queue Primary button.|