We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Send Instant Message

Version 14.19

To send an Instant Message:

Note:  Instant messages are not saved or tracked in the audit trail. Once the instant message is deleted, it cannot be recovered.
  1. Click thesmart button in the task bar. The 'Read IM' page will open. 
  2. Click the New IM button.

  1. Send IM text box will open. 

  1. Click the To dropdown. The Staff Name Lookup table will open. 
  2. Click the name of the recipient in the list to select. 
  3. Enter your message, then click the Send button. 

Version 14.10

To send an Instant Message:

Note:  Instant messages are not saved or tracked in the audit trail. Once the instant message is deleted, it cannot be recovered.
  1. Click thesmart button in the task bar. The 'Read IM' page will open. 
  2. Click the New IM button.

  1. Send IM text box will open. 

  1. Click the To dropdown. The Staff Name Lookup table will open. 
  2. Click the name of the recipient in the list to select. 
  3. Enter your message, then click the Send button.