Important Content Update Message
We are currently updating the OP Help Center content for OP 20. We appreciate your patience as we continue to make these updates. To locate the version of your software, navigate to: Help tab > About.

Send Instant Message

Version 14.19

To send an Instant Message:

NoteInstant messages are not saved or tracked in the audit trail. Once the instant message is deleted, it cannot be recovered.

  1. Click thesmart button in the task bar. The 'Read IM' page will open. 
  2. Click the New IM button.

  1. Send IM text box will open. 

  1. Click the To dropdown. The Staff Name Lookup table will open. 
  2. Click the name of the recipient in the list to select. 
  3. Enter your message, then click the Send button. 

Version 14.10

To send an Instant Message:

Note:  Instant messages are not saved or tracked in the audit trail. Once the instant message is deleted, it cannot be recovered.
  1. Click thesmart button in the task bar. The 'Read IM' page will open. 
  2. Click the New IM button.

  1. Send IM text box will open. 

  1. Click the To dropdown. The Staff Name Lookup table will open. 
  2. Click the name of the recipient in the list to select. 
  3. Enter your message, then click the Send button.