We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Support Hours of Operation

Support Hours

OP's active Support hours are Monday through Friday 08:00 AM to 09:00 PM EST. Peak Hours are between 10:00 AM and 11:00 AM EST and between 02:00 PM and 03:00 PM EST. To contact Support via phone, dial (800) 218-9916 and choose one of the following options:

Call TypeDefinition (Example)Prompt
Dial by ExtensionEnter the team member's extension to be transferred to them directly.1
Client Support TeamTo speak with a Client Support Analyst directly about an issue. See chart below for further options.2
SalesFor clients who are newer to the OP community and are working with an Account Executive to purchase OP.3
Accounts ReceivableQuestions about your OP Invoice.4
Dial by Name DirectoryEnter the last three digits of the team member's last name to be transferred to them directly.5

After selecting prompt #2 to reach the Client Support Team, and after entering your OP Med ID, choose one of the following options:

Call Type
Definition (Example)
Prompt
EmergencyYour entire practice is unable to access OP.9
Application Support
Issues related to ePrescribing, reports, or chart notes.
1
Billing Support
Issues related to payments or claims.
2
Technical SupportIssues related to accessing OP, hardware issues, or portal problems.
3

Extended Support Hours

  • 24/7 Technical Support is available for business critical technical or system issues preventing a client from conducting business.
  • Weekends and holidays Application Support: 10:00 AM to 06:00 PM EST.

Other Ways to Contact OP Support

Click here to learn about more ways to contact OP Support!