Date/Time of Impact: Between 11/10/2019 at 10:00 am EST and 11/13/2019 at 10:30 am EST
Impacted OP Feature: CHADIS Survey downloads into OP
Issue: The majority of CHADIS ASQs and MCHATs have special characters in their result which were not able to be converted into OP correctly.
How To Know if You Are Impacted
The following error is displayed:
What To Do
For any results downloaded between 10:00 am EST on 11/10/2019 and 10:30 am EST and 11/13/2019 that displayed the above error, users must do one of the following:
- Change the Survey task status to In Progress (Patient Chart > Tasks > Status field) The result will be auto-fetched within 1 hour and should display correctly.
- If needed sooner than the auto-fetch results are received, change the Survey task status to In Progress (Patient Chart > Tasks > Status field) and manually fetch the results:
- Navigate to Surveys located in the patient chart (Patient Chart > Surveys).
- Click the Fetch External button located at the top of the window. A new result processes into OP. Be sure to remove the old result from the grid if you have not already done so.
Disclaimer: If your staff already deleted the Survey task from the patient’s chart, you will need to download the result from the patient overview on CHADIS.com and attach as a scanned item.
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- Have your OP MED ID available. This helps the Support Team locate your practice to identify database specifics.
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OP 14.19.1 (OP 19) is live and provides a new look to your OP software. Along with a new look, functions have been moved for easier access while inside a patient's chart or when on the main OP screen. A ribbon will now be the central hub for all of your OP needs. Almost everything in OP can now be personalized, but all templates, favorites, forms or other lists you have built in OP 14 will automatically carry over with this upgrade. Log in to begin your updated OP experience.
After logging in, you will want to customize what you see on the Main, Well and Sick Navigation panels. See the Personalize OP 19 Checklist for links to how to customize the navigation panels.
Still haven't updated to OP 19? If you are considering OP 19 and are unsure if you are ready for the new update, check out what some of your colleagues have to say here!
OP 19 Webinar Recording
Click here for a recording of the live OP 19 webinar.
New terms will be used throughout the Help Center when referring to items in OP 19. You can learn more about those terms here.
OP 19 Crosswalk Table
Trying to find something in OP 19? Click here for help.
Click here to view the OP 14 to OP 19 Permissions Crosswalk which highlights the View and Edit permissions for specific functions and windows. After reviewing the new permissions, visit the following pages to learn more about the active permissions in OP and ways to troubleshoot:
OP 19 introduces the use of badges across several windows and navigation panels. Click here to learn how badges are calculated.
The following are resources that can be used to acquaint yourself with the new look and feel of OP 19.
|Videos||A New Look for Office Practicum 19 - Video|
|Getting Started with Office Practicum 19|
|Key How To Steps OP 19|
|Personalize the Navigation Panel OP 19|
|Personalize Encounter Navigation Panel OP 19|
|Using Tabbed Interface and Multi-Patient Mode OP 19|
|Customize the Ribbon OP 19|
|Personalize OP 19||Personalize OP 19 Checklist|
|How to Troubleshoot Personalization|
|Getting Started in OP 19 FAQs||A complete list of OP 19 Getting Started FAQs can be found here.|
|OP 19 Enhancement FAQs||A complete list of OP 19 Enhancement FAQs can be found here.|
|Quick Reference Guides||OP 19 Front Desk QRG|
|OP 19 Register a Patient QRG|
|OP 19 Billing QRG|
|OP 19 Vaccine Inventory QRG|
|OP 19 Schedule Calendar Slots QRG|
|OP 19 Clinical QRG|
|OP 19 Provider QRG|
|OP 19 Document Management QRG|