We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Understand Pharmacy Favorites Address Book Relationship

Version 14.19

Pharmacies are added to OP when a search of the SureScripts master list is performed and a pharmacy record is selected. When a record is selected it will be placed in the Address Book in the category of Pharmacy and can be found in the All previously used by any patient tab of the Choose a Pharmacy window. Click here for information on adding a pharmacy to the favorites list.

When a pharmacy is added to the OP software, a flag in the Address Book is set to indicate that it has been used when sending a prescription. In addition, OP will store the pharmacies NCPDP ID that will be used to confirm a valid pharmacy when sending prescriptions.

Pharmacies should never be deleted from the Address Book. If you attempt to delete a pharmacy, you are presented with a window prohibiting the action from occurring.

If a pharmacy is no longer in business, you may inactivate the pharmacy. Click here for information on how to change a pharmacy to inactive. This will maintain the integrity of historic prescriptions written using the pharmacy.

If pharmacy information has changed (such as location) you will inactivate the pharmacy record. Once the pharmacy is set to inactive it will be removed from:

  • Favorites List 
  • All previously used by any patient lists

A new search from the SureScripts master will be necessary to populate the correct information in OP.

Version 14.10

Pharmacies are added to OP when a search of the SureScripts master list is performed and a pharmacy record is selected. When a record is selected it will be placed in the Address Book in the category of Pharmacy and can be found in the All previously used by any patient tab of the Choose a Pharmacy window. Click here for information on adding a pharmacy to the favorites list.

When a pharmacy is added to the OP software, a flag in the Address Book is set to indicate that it has been used when sending a prescription. In addition, OP will store the pharmacies NCPDP ID that will be used to confirm a valid pharmacy when sending prescriptions.

Pharmacies should never be deleted from the Address Book. If you attempt to delete a pharmacy, you are presented with a window prohibiting the action from occurring.

If a pharmacy is no longer in business, you may inactivate the pharmacy. Click here for information on how to change a pharmacy to inactive. This will maintain the integrity of historic prescriptions written using the pharmacy.

If pharmacy information has changed (such as location) you will inactivate the pharmacy record. Once the pharmacy is set to inactive it will be removed from:

  • Favorites List 
  • All previously used by any patient lists

A new search from the SureScripts master will be necessary to populate the correct information in OP.

Version 14.8

The content in this article only applies to users running OP Version 14.9 or later.