The content in this article is relevant to the OP Patient Portal, powered by InteliChart.
The following bullet points are intended to provide some details about PIN generation.
- The generation of a PIN authenticates that the person being supplied the PIN has the authority to create a portal account and access the patient’s health information.
- The PIN applies to the patient not the parent. Unless, the parent is also a patient. It is directly related to the patient's date of birth.
- PINs do not expire.
- Multiple PINs can be generated for a patient in the event a parent misplaces the PIN that was generated.
- Only one PIN is active at a time. If the practice issues a PIN that is unused, a new PIN can be issued. The newly issued PIN will now be the active one.
- PINs are case sensitive and must be entered exactly as they appear on the PIN printout or in the welcome email.
- The same PIN can be used by multiple parents to create separate portal accounts.
- Parent #1 receives a PIN and creates a portal account by either following link in the welcome email or by navigating to the OP Patient Portal URL from the printout.
- Parent #2 navigates to the portal URL and creates their own account by entering the same PIN for the child when prompted to do so.
- Both parents will be listed in the Associations section of the patient’s account on the OP Practice Portal.
- A PIN is only active once the Complete Registration or Complete/Log In button is clicked in the Registration window (in InteliChart).