We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Updating the Patient Register after your Conversion

Version 14.19
Path: Clinical, Practice Management, or Billing tab > Patient Chart button 

Overview

Once information has been updated on the Contacts and Insurance tabs of the Patient Register, OP will be able to correctly determine VFC eligibility, and insurance validation and claim transmission will be enabled. 

Fields to Complete on the Family Contacts Tab

  • Role/Reason
  • Authority
  • Portal 
    • Minor: for contacts who will have portal access for patients until the patient is 18 years of age
    • Full: for contacts who will have access for patients who are over 18 years of age
    • None: for contacts who will not have portal access
  • Date of Birth
  • Home email
  • Preferred Contact Methods (only needed for 1 contact)
NoteAny additional contacts who are either patient responsibility guarantor or insurance subscriber need to be entered on the Family Contacts prior to completing insurance information.

Fields to Complete on the Insurance Tab

  • Patient Responsibility Guarantor and Statement Method
  • Patient Relationship to subscriber 
  • Insurance Carrier: Click on the ellipsis in the Insurance Carrier field and select the insurance from the list. Post Conversion, all patients will typically have 'UNK' (Unknown) listed as their insurance carrier. You must choose the correct payer prior to attempting to validate the patient's insurance.
  • Copay: Will be auto-populated upon insurance validation.
  • Ranking: Click in the field and select P (Primary) or S (Secondary). If you select the wrong ranking click on the “C” to clear and then select the correct ranking.

Version 14.10
Path: Smart Toolbar > Register button

Overview

Once information has been updated on the Contacts and Insurance tabs of the Patient Register, OP 14 will be able to correctly determine VFC eligibility, and insurance validation and claim transmission will be enabled. 

Fields to Complete on the Contacts Tab

  1. Role/Reason
  2. Authority
  3. Portal 
  • Minor: for contacts who will have portal access for patients until the patient is 18 years of age
  • Full: for contacts who will have access for patients who are over 18 years of age
  • None: for contacts who will not have portal access
  1. Date of Birth
  2. Home email
  3. Preferred Contact Methods (only needed for 1 contact)
NoteAny additional contacts who are either financial guarantor or insurance subscriber need to be entered on the Contact Tab prior to completing insurance information.

Fields to Complete on the Insurance Tab

  1. Financial Guarantor and Statement Method
  2. Patient Relationship to guarantor 
  3. Insurance Carrier: Click on the Shield icon and select the insurance from the list. Post Conversion, all patients will typically have 'UNK' (Unknown) listed as their insurance carrier. You must choose the correct payer prior to attempting to validate the patient's insurance.
  4. Copay: Will be auto-populated upon insurance validation.
  5. Ranking: Click in the field and select P (Primary) or S (Secondary). If you select the wrong ranking click on the “C” to clear and then select the correct ranking.