View Older Non-Patient Messages in the Message Center

Version 14.19
Path: Smart Toolbar > Schedule button > Messages tab
Path: Smart Toolbar > Telephone button

Locate Messages Created Less than 90-Days

Messages created less than 90 days can be viewed in the message center by selecting the All date range radio button on the left side of the window.  Also verify the Scope is properly selected.  Once the messages appear, you can locate your message.  Most messages that appear will be less than 90-days old.  

Locate Messages Older than 90-Days

If you are searching for an non-patient message that is older than 90 days, be sure to perform the following:

  1. Access the Message Center
  2. Once inside the Message Center, click the search window .
  3. Enter the topic of the older message in the search bar (even topics that are older than three months).


  1. Click the Search icon .  The older messages will appear in the Message Center message grid.
Version 14.10
Path: Smart Toolbar > Schedule button > Messages tab
Path: Smart Toolbar > Telephone button

Locate Messages Created Less than 90-Days

Messages created less than 90 days can be viewed in the message center by selecting the All date range radio button on the left side of the window.  Also verify the Scope is properly selected.  Once the messages appear, you can locate your message.  Most messages that appear will be less than 90-days old.  

Locate Messages Older than 90-Days

If you are searching for an non-patient message that is older than 90 days, be sure to perform the following:

  1. Access the Message Center
  2. Once inside the Message Center, click the search window .
  3. Enter the topic of the older message in the search bar (even topics that are older than three months).


  1. Click the Search icon .  The older messages will appear in the Message Center message grid.