We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

View Older Non-Patient Messages in the Message Center

Version 14.19
Path: Smart Toolbar > Schedule button > Messages tab
Path: Smart Toolbar > Telephone button

Locate Messages Created Less than 90-Days

Messages created less than 90 days can be viewed in the message center by selecting the All date range radio button on the left side of the window.  Also verify the Scope is properly selected.  Once the messages appear, you can locate your message.  Most messages that appear will be less than 90-days old.  

Locate Messages Older than 90-Days

If you are searching for an non-patient message that is older than 90 days, be sure to perform the following:

  1. Access the Message Center
  2. Once inside the Message Center, click the search window .
  3. Enter the topic of the older message in the search bar (even topics that are older than three months).


  1. Click the Search icon .  The older messages will appear in the Message Center message grid.
Version 14.10
Path: Smart Toolbar > Schedule button > Messages tab
Path: Smart Toolbar > Telephone button

Locate Messages Created Less than 90-Days

Messages created less than 90 days can be viewed in the message center by selecting the All date range radio button on the left side of the window.  Also verify the Scope is properly selected.  Once the messages appear, you can locate your message.  Most messages that appear will be less than 90-days old.  

Locate Messages Older than 90-Days

If you are searching for an non-patient message that is older than 90 days, be sure to perform the following:

  1. Access the Message Center
  2. Once inside the Message Center, click the search window .
  3. Enter the topic of the older message in the search bar (even topics that are older than three months).


  1. Click the Search icon .  The older messages will appear in the Message Center message grid.