Void a Claim Payment

Version 14.8

Removing a payment can be done only from the Patient Account.  Follow the steps below:

  1. Click on the Patient Account button .
  2. Click on the Claims tab .
  3. Select the claim where the payment was posted incorrectly.  

  1. Expand the claim where the payment was posted incorrectly using the Expand button.  

  1. Click on the Payment to delete. Insurance payments are in Green. Patient payments are in orange.
  2. Click the Void button .
  3. Click OK to void the highlighted transaction.
  • Void payments will automatically create a corresponding credit for the over payment only if the payment has been daysheeted. These are payments in Black.  All current payments (blue) will not create a credit.