Important Content Update Message
We are currently updating the OP Help Center content for OP 20. We appreciate your patience as we continue to make these updates. To locate the version of your software, navigate to: Help tab > About.

Welcome to OP 19: Landing Page

OP 14.19.1 (OP 19) is live and provides a new look to your OP software. Along with a new look, functions have been moved for easier access while inside a patient's chart or when on the main OP screen. A ribbon will now be the central hub for all of your OP needs. Almost everything in OP can now be personalized, but all templates, favorites, forms or other lists you have built in OP 14 will automatically carry over with this upgrade. Log in to begin your updated OP experience.

After logging in, you will want  to customize what you see on the Main, Well and Sick Navigation panels. See the Personalize OP 19 Checklist for links to how to customize the navigation panels. 

Click here to see a video that provides a brief overview for your OP 19 changes and click here for at-a-glance list of benefits.

Still haven't updated to OP 19? If you are considering OP 19 and are unsure if you are ready for the new update, check out what some of your colleagues have to say here!

OP 19 Webinar Recording

Click here for a recording of the live OP 19 webinar.


New terms will be used throughout the Help Center when referring to items in OP 19. You can learn more about those terms here.

OP 19 Crosswalk Table

Trying to find something in OP 19? Click here for help.


Click here to view the OP 14 to OP 19 Permissions Crosswalk which highlights the View and Edit permissions for specific functions and windows. After reviewing the new permissions, visit the following pages to learn more about the active permissions in OP and ways to troubleshoot:


OP 19 introduces the use of badges across several windows and navigation panels. Click here to learn how badges are calculated.


The following are resources that can be used to acquaint yourself with the new look and feel of OP 19.

VideosA New Look for Office Practicum 19 - Video
Getting Started with Office Practicum 19
Key How To Steps OP 19  
Personalize the Navigation Panel OP 19
Personalize Encounter Navigation Panel OP 19
Using Tabbed Interface and Multi-Patient Mode OP 19
Customize the Ribbon OP 19

Personalize OP 19Personalize OP 19 Checklist
How to Troubleshoot Personalization

Getting Started in OP 19 FAQsA complete list of OP 19 Getting Started FAQs can be found here.

OP 19 Enhancement FAQsA complete list of OP 19 Enhancement FAQs can be found here.

Quick Reference GuidesOP 19 Front Desk QRG
OP 19 Register a Patient QRG
OP 19 Billing QRG
OP 19 Vaccine Inventory QRG 
OP 19 Schedule Calendar Slots QRG
OP 19 Clinical QRG
OP 19 Provider QRG
OP 19 Document Management QRG