Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. We appreciate your patience as we continue to update all of our content. To locate the version of your software, navigate to: Help tab > About.

What happens if I change the visibility level of medications to Clinical Staff Only?

Medication refill requests can only be made for medications visible on the Patient Portal. If a medication is set to Clinical Staff Only or higher, it is not available for the parent to see or request a refill. In addition, the client can turn off the Portal Feature for "Allow Med Refill Requests". This will prohibit the link to appear on any Patient Portal account.