When should a Cancel Request be sent?

A Cancel Request should be sent for the below reasons.

  • Prevent additional refills: When discontinuing or changing a current medication.
  • Make immediate changes to a new prescription before it's filled: Cancel a prescription you have already sent to the pharmacy.
  • Prevent renewal requests: When a medication is discontinued.
  • Adjust therapy: When you need to change a patient's medication.
  • Discontinue active orders in long-term care: To stop an ongoing supply of a medication already dispensed, adjust a patient's therapy or cancel an order not yet dispensed.