Where can I see the status of a patient's portal account?

A patient's Portal Account status can be seen in the Basic Information section of the Patient Chart. The Portal Acct field displays Inactive, Active, or Unknown. To view an updated status after completing portal registration, use the Refresh button located next to the Portal Acct: indicator to pull in real-time information.

If the patient has a scheduled appointment, the Portal Account column can be referenced to confirm the status of the patient's portal account.