We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Why am I Not Receiving the Message to Connect to the Network or the Emergency Server?

If you are not receiving the message with the option to connect to the network or the emergency server, it is possible that the emergency server files are not correct. Check the following files for formatting:

  1. Right click on Start > Explore > OP911.
  2. Find the file op911a.txt.
  3. Make sure that the file does not read op911a.txt.txt. If it does, rename the file to be op911a.txt.
  4. Right click on Start > Explore > OP911 > gdbmed.
  5. Find the file op911b.txt.
  6. Make sure that the file does not read op911b.txt.txt. If it does, rename the file to be op911b.txt.