Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

Why aren't patient portal messages coming into OP?

If a parent selects On behalf of: Myself when composing a message, the message will fail. This is due to the lack of patient ID for the parent in OP. They must choose the patient for whom the message applies. 

The practice can turn off the option to Allow Self Registered Person to Send Message to avoid having the parent listed in the On behalf of drop-down menu. This option is located in Portal Management > Patient Interface > Allow Ability to Send Message > Allow Self Registered Person to Send Message.