We are currently updating the OP Help Center content for the release of OP 19, which is a member of the certified OP 14 family of products. OP 19’s official version is 14.19.1, which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Why did I Receive a Backup Copy Error?

Usually, the OP Backup is set to copy the backup file to an external hard drive. Often times, this process fails because the hard drive either wasn't plugged in at all or the computer no longer recognizes that the drive is plugged in. Thankfully, this does not mean that your backup failed, simply that the file wasn't copied to the other drive.


The easy fix is to simply unplug and plug in the external drive, then check in My Computer to make sure that the external drive is recognized.


Another reason the copy can fail is if the path is not recognized, meaning the hard drive is plugged in, but it is expecting to find the folder BAKMED and BAKDOC on the drive and those folders do not exist.


Simply click in the hard drive and add the new folders. If you aren't comfortable with this process, you can contact OP or your IT person.