We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Why didn’t the results automatch to the requisition?

 WARNING: This information is intended only for clients currently in the implementation or production phase with OP eLabs functionality.

Results imported into OP will be automatically matched to the patient based on the following criteria:

  • Patient ID
  • Date of Birth
  • Test ID (specific to the test and provided by the lab)
  • OP Provider (NPID)
  • Order (generated by eLabs for each requisition)

Reasons for not automatically matching results to the patient:

  • No requisition was created in OP for a lab order (this would occur prior to your practice using eLabs).
  • The Lab was ordered or performed by an outside provider or facility and was copied to your provider or practice.
  • An error in the Patient Name or ID is present, where the software could not definitively identify the patient.
  • The patient is not actually your patient, and the result was sent to you by mistake.