Important Content Update Message
We are currently updating the OP Help Center content for the release of OP 20. OP 20 (official version 20.0.x) is the certified, 2015 Edition, version of the Office Practicum software. This is displayed in your software (Help tab > About) and in the Help Center tab labeled Version 20.0. We appreciate your patience as we continue to update all of our content.

Why don't patients appear on the OP Patient Portal?

A patient's status (set in the Demographics of the patient chart) determines whether or not the patient will appear in InteliChart to be registered for the OP Patient Portal. Below is a list of the patient statuses that are sent to InteliChart. If a patient is not displayed in InteliChart due to their patient status, the status may be updated to one listed below.

  • Active
  • In Collection
  • Employees
  • All practice created Patient Statuses

Patients with one of the following statuses are excluded from being sent to InteliChart:

  • Inactive
  • Transferred
  • Discharged
  • Diseased
  • Call Coverage
  • Visitor
  • Waiting List
  • Merged