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Why don't patients appear on the OP Patient Portal?

A patient's status (set in the Demographics of the patient chart) determines whether or not the patient will appear in InteliChart to be registered for the OP Patient Portal. Below is a list of the patient statuses that are sent to InteliChart. If a patient is not displayed in InteliChart due to their patient status, the status may be updated to one listed below.

  • Active
  • In Collection
  • Employees
  • All practice created Patient Statuses

Patients with one of the following statuses are excluded from being sent to InteliChart:

  • Inactive
  • Transferred
  • Discharged
  • Diseased
  • Call Coverage
  • Visitor
  • Waiting List
  • Merged