We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Why is my Backup not Running?

Note: Make sure there is plenty of space on the hard drive.

Backup not Running on Scheduler but will Run Manually

If all of the backup job settings look correct and you are able to manually run a backup without error, check your power settings.

Note: Workstations running backups should NEVER be turned off.
  1. Click on the Start button in the lower left corner of your Windows screen.
  2. Go to Control Panel > Power Options > Power Schemes tab.
  3. Make sure that the "Turn off hard disks" and "System standby" settings are set to NEVER. It is OK to turn off the monitor after, but the system MUST be running at all times.
  4. Click on the Hibernate tab and make sure that the Enable hibernate box is NOT checked.

Backup not Running on Scheduler or Manually

If all settings look correct, but you CANNOT manually run the backup, then it is likely that some of the necessary components are missing. If this is a new emergency workstation install, make sure that the GBAK.exe file is in the Firebird bin. You can test this by following these steps:

  1. Open the OPBackup program.
  2. On the top menu bar click Tools > Options.
  3. Click on the Global tab.
  4. Look at the path line and click the Browse button to make sure that the GBAK.exe file exists. If it is not available, you will need to re-install Firebird with the full super server tools and components.
  5. You can also check that the drive and folder your backups are set to fill are connected. The backup will fail if it cannot see the drive. Make sure all external hard disks are connected. Also check the Backup tab in the scheduler.