We are currently updating the OP Help Center content for the release of OP 14.19 or OP 19. OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

Why is my Restore not Running?

Restore not Running

If the backup runs with no trouble, but the restore process fails, then you may have an issue with your setup.

To determine whether this is the case or not:

  • Check that the backup scheduler is set to restore with the appropriate username (SYSDBA) and password (contact Office Practicum Support for the password).
Note: If the stored username is "OPUSER", then you may not have full permissions to run the restore. You must change it to "SYSDBA" in order to have full permissions.

This may also be a problem if the firebird program was installed separately from the workstation install. In this case the password is set to a common password. To fix this issue, please call Office Practicum for them to log into IBExpert and make the necessary fix to correct the user login password.

  • Check that Firebird is running, by following these steps:
  1. Click on your Windows Start button, then go to Control Panel > Administrative Tools > Services.
  2. Scroll down until you see Firebird Server and Firebird Guardian.
  3. Make sure their Status is set to STARTED.
  4. If you do not see Firebird in the Services list, then you must install it. Contact Office Practicum Support for assistance.
  5. Try to run a backup and restore session through the scheduler.