Overview

Additional parents who need their own access to a patient's portal account must be provided a PIN. However, because only one issued PIN is active at a time, the patient must already be registered for the portal in order for the second parent to be able to create a portal account. 

Below are two options for an additional parent to create their own portal account. In the sections below:

• Parent A refers to the parent who was initially provided a PIN and completed the patient's portal registration with that PIN. 
• Parent B refers to the additional parent that needs their own access to the patient information in the patient portal. 

Parent B Uses the Same PIN that was Provided to Parent A

The same PIN can be used by multiple parents to create separate portal accounts.

• Parent A receives a PIN and creates a portal account by either following link in the welcome email or by navigating to the OP Patient Portal URL from the printout.
• Parent B navigates to the portal URL and creates their own account by entering the same PIN for the child when prompted to do so.
• Both parents will be listed in the Associations section of the patient’s account on the OP Practice Portal.

Parent B is Issued Their Own PIN

Once the patient has been registered for the portal by Parent A, an additional PIN can be sent to Parent B from the OP Practice Portal. Follow the steps below:

1. Navigate to the patient's account in the Practice Portal: Practice Portal > Patient Administration > Account button > search for and select the patient.
2. In the Account Settings of the Administrative tab, confirm the following:

• Status = Registered
• PIN/VQ = Pin Already Assigned

1. Click Generate PIN. The Patient Registration window is displayed.
2. Complete the following fields:

• Register Patient with: PIN is selected by default. To change, select the Verification Question radio button.
• Email Address: Email Address is selected by default. Select Parent B's email address using the drop-down or select Other and enter it manually.
• Text Message (optional): Select the radio button to receive the registration by text. Enter the cell phone number.
• Cell Carrier (optional): Select a Cell Carrier from the drop-down menu. Required if Text Message was selected.
• Send to: The Send to radio buttons, Parent/Guardian or Minor, display when registering a patient 12 or older. The default selection is Parent/Guardian.
• Print PIN (optional): Click Print PIN for a paper copy.
• Do not send PIN (optional): Click the radio button when the PIN information does not need to be sent.

1. Complete the patient registration page by selecting from the options below.

• Click the Send PIN / Verification Question button. This option would be used if a parent will complete the registration at a later time. A welcome email is sent to the parent so that they can create their portal account.
• Click the Complete / Log In button. This option would be used if a parent will complete the registration immediately. The Patient Portal registration page opens to complete the registration process and a welcome email is sent to the parent.