We are currently updating the OP Help Center content for the release of OP 14.19 or "OP 19". OP 19 is a member of the certified OP 14 family of products (official version is 14.19.1), which you may see in your software (such as in Help > About) and in the Help Center tabs labeled 14.19. You may also notice that the version number in content and videos may not match the version of your software, and some procedural content may not match the workflow in your software. We appreciate your patience and understanding as we make these enhancements.

How do I Restart the Office Practicum Service?

Occasionally a service will stop working, or freeze, on your server because of space taken up by other programs running at the same time. You will only need to restart the service and it will continue running. Office Practicum services typically run on the database server (the machine where your medical database is hosted). You should obtain administrative access to that machine to follow the steps below.

To restart the service:

  1. Open Services using one of the following:
  • Click Start > Control Panel > Administrative Tools > Services.
  • Click Start and enter services.msc in the search box.
  • Navigate to Control Panel > Administrative Tools > Services.lnk via Windows Explorer (My Computer).
  1. Click to open the Services window.
  2. Scroll to locate the service (e.g. Office Practicum Quest Hub Interface (HL7, PDF)).
  3. Right-click the service and select Start (if the program is not currently running) or Restart (if the program is currently running).

If the service cannot be restarted:

  1. Click Start > Task Manager.
  2. Click to select the program.
  3. Click End Task.
  4. Try restarting the program again.
Note: If the service still does not respond, reboot the computer, or contact OP for help.