Cloud Troubleshooting

Articles

ConnexinViewer
ConnexinViewer is OP's remote support utility. When reaching out to OP Support, you will likely be asked if it is okay to connect via ConnexinViewer.
Cloud Printing
This articles contains steps on how to print from OP Cloud.
Log Off All Sessions (Windows)/Force Quit (Mac)
Learn how to Log Off All Sessions/Force Quit.
OP Cloud Printing Troubleshooting Overview
The information below is related to the older workflow for Cloud printing which is a 2-step process.   Please Update your 2x Client/Parallels Client to prepare for OP's updated Cloud printing solution. The OP Cloud print solut...
OP Cloud Printing: Changing the Local Default Browser and Default File Type Associations in Windows
The information below is related to the older workflow for Cloud printing which is a 2-step process.   Please Update your 2x Client/Parallels Client to prepare for OP's updated Cloud printing solution. If you are attempting to...
Parallels Losing Credentials After a Windows Update
Note : This documentation applies only to the OP Cloud users. Have you installed Windows updates and then go to connect to OP via Parallels and some or all of your credentials are gone? Try this fix! Open Parallels. Click Help ...