Cloud Troubleshooting

Articles

ConnexinViewer
ConnexinViewer is OP's remote support utility. When reaching out to OP Support, you will likely be asked if it is okay to connect via ConnexinViewer.
Cloud Printing
The OP Cloud print solution utilizes a redirection application that creates a PDF document in your default web browser.  Therefore, your printers do not need to be  "set up"  to print from OP. When you print from OP, the doc...
Log Off All Sessions (Windows)/Force Quit (Mac)
Overview There may be times when a Cloud session needs to be disconnected: OP freezes, error messages, Cloud printing issues, and more. There are two methods of ending a Cloud session. It is suggested you use the Log off All Sessions (Windows)/Forc...
OP Cloud Printing Troubleshooting Overview
The OP Cloud print solution utilizes a redirection application that creates a PDF document in your default web browser.  Therefore, your printers do not need to be  "set up"  to print from OP. When you print from OP, the doc...
OP Cloud Printing: Changing the Local Default Browser and Default File Type Associations in Windows
If you are attempting to print from the OP Cloud and are unable to load the document into your local browser, you may need to modify your computer's handling or logic for this process. At times non-OP software updates can corrupt local installat...